FAQ
Ordering & Purchasing
Can I get a formal quote for my lab or institution?
Yes. Reach out through our contact form or email our team with the products and quantities you need, and we'll send a formal quote you can pass along to your procurement department.
Do you accept purchase orders (POs)?
Yes, we accept POs. Send us your PO along with the items you'd like to order, and we'll confirm and process it promptly.
Can I pay by invoice instead of credit card?
Yes. We offer invoicing for approved accounts. Contact us to set this up before placing your order.
Is there a minimum order quantity for bulk or department-wide purchases?
No minimum is required, but if you're ordering in bulk or across multiple labs, contact us — we can potentially offer better pricing for larger orders.
Do you offer discounts for universities, government labs, or nonprofits?
Unfortunately, we are unable to provide special pricing or discounts for non-bulk orders.
Compatibility & Product
How do I know which camera is compatible with my microscope?
Each product listing includes compatible microscope brands and mount types. If you're not sure, contact our technical support team with your microscope model and application details and we'll help you find the right match.
What's the difference between your 4K, HDMI, USB, and CMOS cameras?
4K cameras offer the highest resolution for detailed, publication-quality imaging. HDMI cameras are ideal for live viewing on an external monitor without needing a computer. USB cameras connect directly to a computer for live capture and software integration. CMOS refers to the sensor type used across many of our cameras, known for strong image quality and lower power consumption.
Will your camera work with my existing imaging software (e.g., ImageJ)?
Our cameras can be used with other software by capturing images in the cameras native Mosaic software and opening them in external imaging software.
Do you offer cameras for fluorescence or live-cell imaging specifically?
Yes, select models are optimized for low-light and fluorescence applications.
Shipping & Delivery
How fast will my order ship?
Most orders ship within 24–48 hours of purchase. If there is a delay, we will let you know as soon as possible.
Do you ship internationally?
We only ship to Australia and New Zealand.
Is shipping really free over $300?
Yes, any order over $300 qualifies for free standard shipping, no discount code needed.
Can I get expedited shipping if I need equipment urgently?
Yes, expedited shipping options are available at checkout.
Support & Warranty
What kind of technical support do you offer after purchase?
Every customer has access to our quick start guides, troubleshooting webpage and technical support team if you need further assistance.
How long is the warranty on your cameras?
All cameras and accessories come with a 1-year manufacturer warranty covering defects.
What if my camera arrives damaged or defective?
Contact us right away with your order number and a description of the issue. We'll arrange a replacement or repair as quickly as possible.
Returns & Exchanges
What's your return policy?
We offer hassle-free returns within 30 days of delivery, provided the item is in its original condition. This includes the lens sticker on cameras.
Can I exchange a camera or accessory if it doesn't fit my microscope?
Yes. If an item isn't compatible with your setup, contact us and we'll help arrange an exchange for the right model.
Who pays for return shipping?
If the return is due to our error (wrong item, defective product), we cover return shipping. For other returns, the customer is responsible for return shipping costs unless otherwise noted.